Terms and complaints
What this service is
Deposit Reclaim UK is a marketing and introduction service run by Coresight Creative Limited. We help renters in England and Wales find out whether their landlord met the two legal duties on a tenancy deposit, and, with their consent, introduce them to a panel solicitor. We do not give legal advice and we do not run claims. The legal service, and any agreement about it, is between you and the solicitor.
What it costs
The check is free, and so is being introduced to a solicitor. If you go ahead with a claim and it succeeds, the solicitor's success fee is deducted from your compensation. The solicitor will tell you the exact percentage, and what it means for you, before you agree to anything. If a claim does not succeed, you pay nothing.
No promises about outcomes
Whether a claim can be made, and what a court might award within the range the law sets, depends on the facts and is decided by the solicitor and the court. Nothing on this site is a promise of any result.
Complaints
If you are unhappy with anything we have done, email info@depositreclaimuk.co.uk with "Complaint" in the subject line. We will acknowledge it within five working days and give you a full answer within four weeks. A complaint about the legal service goes to the solicitor handling your claim, who will tell you how their own complaints process works.
Where this applies
England and Wales only. These terms are governed by the law of England and Wales.